Lancôme Reviews

I can see that I am not alone about poor experience with Lancôme. Ca online purchase.
Made a purchase for two Spring Essential kit.
I checked the package upon receipt and noticed a Genefique serum is missing from one of the Spring Essentials kit.
Informed customer service via online chat and provided pictures of product received. I only expect to get the missing item and instead the customer service representative said that they will offer a refund. I asked if they would need me to return the incomplete kit and the answer is that I can keep the kit.
(Note: I only want a complete kit and is happy to receive the missing item or to return the incomplete kit in exchange for the complete kit).
I was told that I will receive an email to confirm the process.
I followed up after a few days of not receiving any emails.
I was then told that they will need me to return the incomplete kit to trigger the refund.
Given I purchased the kit as gifts for friends and I need a replacement and not refund. Lancôme rep said their back office team insisted on refunds and not replacement (no clue why).
Upon total frustration, I am returning my online purchase (I made two purchase of each@ over $200).
Hope they will refund me promptly.
Definitely not worth the frustration to buy online via Lancôme. Ca

I have used lancombe products for 40 years. It does not make any difference to aging. Save your money.

It is the worst website to purchase things / find contact of customer service and actually getting purchased goods delivered. They didn't tell me they canceled my order until I contacted them 15+ days after I made my purchase.

I have been using Nutrix for 28 years. Why why why? I have tried to overcome and test new moisturizer. To no avail. Why do you keep discontinuing product lines for loyal customers.

Hi,

Last fall i received an order from Lancome.ca and the perfume as a sample had broken during shipment and they told me i had to return the whole thing and they would not compensate me for the full price since the perfume had already broken... ( as if shipping was my fault - i sent them pictures as soon as i got the package but no help from them) I decided to order again and spent about 300$ and i received a package today with the wrong products that when i search online is only valued at 100$. This is impossible to find out how come they keep making mistakes like this and they wont even be responsible for it. Lesson learned DO NOT USE LANCOME.CA - go to a store purchase your products at least you know what you are getting!

Lancome did not shipped what i ordered
The item I ordered not in stock, they still let me place order and charged to my card
Very regret to do business with them

Horrible experience with Lancome Paris Canada.

First, They put US costumer service number (*******663) for Canadian customers and they give you Canadian customer numbers *******277) when you call them.

Second, the Canadian customer number is going to some sort of call relay agent plays automatic voice response with only French (of course, I only understand number & some greetings in French) and if you are patient enough you will get to speak to an agent and ask customers which product we are calling for. And then they will send you to the real Lancome Canadian customer service.

Third, I got to speak to the agent after 10 mins of waiting and saying that they cannot offered the promotion product because it is out of stock which I ordered 7days ago and it is listed in my order purchase receipt. Wondering if you don't have the promotion product why they even promote it in their website (they still have the promotion in their website to lure customers) even if they don't have one left to offer.

Finally, It was not acceptable to me so I insisted on return the product and they told me that I needed to pay my own shipping fee and they can only offer 10% discount for the next purchase for compensation. Yeah, I am going to buy another product with Lancome. If it wasn't my Mom asked me to buy one, I wouldn't even try to buy this stuff.

The service is the ''pits''.
The site kept saying that it could not complete my transaction when it was really passing my card so I ended up with 3 identical orders that Lancôme said it could not cancel.
I had to wait for the orders, return them and wait to have my card credited.

Their customer service opens at 9:00 AM and it took over an hour to speak to someone who kept leaving me on hold and could finally do nothing.

Customer service is non-existent.
Personnel is impolite, disinterested and slow.
If you want to buy lancôme - go to store - forget online